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Privacy and Your Account on multi88

When you open an account with multi88, we collect information to verify your identity, process your deposits via DANA, OVO, GoPay and QRIS, and keep your account secure.

Account verification dataPayment and withdrawal recordsSecurity and fraud preventionYour access and control rights
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multi88 Privacy and Your Account on multi88
REACH OUR TEAM

How to Contact Us About Your Privacy

Our support team handles privacy questions and data-access requests. You can reach us through the channels below, and a team member will respond within 24 hours during business days. If you have concerns about how we handle your data, get in touch directly—we take every privacy inquiry seriously.

Team online

Live Chat

Open the support widget in your account lobby any time. Our team responds in English during office hours, 09:00–21:00 WIB Monday to Friday.

Email Support

Send privacy questions to our support email. Include your account username and describe your request clearly. We aim to reply within one business day.

Account Settings

Log into your multi88 account, go to Settings > Privacy & Security, and use the data-request form to ask for a copy of your stored information.

HOW WE PROTECT YOU

Data Security and Your Control

We encrypt all data in transit and at rest using industry-standard protocols. Your password is hashed and never stored in plain text.

Encryption & Security

All deposits and withdrawals are encrypted end-to-end. Payment gateway partners handle DANA, OVO, GoPay and QRIS securely; we do not store full card or wallet details after transactions complete.

Account Authentication

Two-factor authentication is available in your Settings. Enable it to require a code on your phone each time you log in from a new device.

Data Retention

We keep account records for the duration you hold an account, plus three years after closure. Transaction logs and support tickets remain accessible for your own records.

Fraud Monitoring

Our system detects unusual withdrawal patterns, login attempts from unfamiliar locations and repeated failed login tries. You'll be notified immediately if suspicious activity is found.

Your Rights

You can request a copy of all your data, ask us to correct errors or delete your account. Contact support with 'Data Request' in the subject line and provide your username.

Third-Party Sharing

We share data only with payment processors, fraud-prevention services and where required by law. We do not sell or rent your information to marketers or data brokers.

Your Privacy Questions, Answered

We require your full name, email, phone number and date of birth for identity verification. Players in Makassar and other Indonesian regions follow the same process. Your information is encrypted and stored securely in your account file. You can review or update it anytime in Account Settings.

When you deposit via DANA, OVO, GoPay or QRIS, we receive the transaction to credit your account. We store the amount, date and payment method for withdrawal verification and reconciliation. We do not retain full payment details after the transaction is complete. Your withdrawal requests are verified against these records.

Yes. Log into your account, go to Settings > Privacy & Security and click 'Request My Data'. Or email support with your username. We'll compile your stored information—deposits, withdrawals, chat history, device logs and identity records—and send it within five business days.

We share data only with payment processors (like DANA and OVO), fraud-prevention services and where required by local law. We do not sell your information to marketing companies or data brokers. All third parties sign confidentiality agreements.

Your account records remain on file for as long as your account is active. After you close your account, we retain transaction logs, support tickets and verification records for three years to comply with financial record-keeping requirements in Indonesia. You can request deletion of non-essential data.

You can request account deletion through Settings > Account Management or by contacting support. We'll close your account, stop all account access and mark your data for retention under legal requirements. You may reopen an account later using the same email, depends on local law.

We monitor login patterns, device information and withdrawal requests for unusual activity. Deposits and withdrawals are encrypted and verified. You can enable two-factor authentication in Settings to require a code from your phone on each new device login. If fraud is suspected, we'll contact you immediately.

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