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How multi88 Handles Your Account and Data

When you open an account with us, your payment details, game history and personal information are protected under clear policies.

Account security verified at loginData stored in encrypted serversYou control your account settings anytime
multi88 How multi88 Handles Your Account and Data
REACH OUR TEAM

How to Contact Us About Your Account

Our support team responds to legal and account questions through email and live chat during our support window. Players in Denpasar, Jakarta and across Indonesia can reach us the same way. If you need to change account details, request your data, or have a question about your information, here's where to go.

Team online

Live Chat

Chat with our support team during lobby hours—select the help icon on the lobby page, then choose 'Legal & Account'. Responses arrive within an hour.

Support Email

Send your request to [email protected] with 'Account & Legal' in the subject line. We reply within 24 hours with next steps.

Account Settings

Update your own details in Account > Personal Info. Changes take effect immediately. Contact support if you need to verify or dispute a change.

HOW WE PROTECT YOU

Data Security and Account Control

We store your payment information—DANA wallet ID, OVO phone number, GoPay account and QRIS QR details—on encrypted servers that only our payment and finance teams can access.

Encryption Standard

All deposits and withdrawals travel over encrypted connections. Payment details are tokenized so our game servers never see your raw DANA or OVO credentials.

Session Security

Your login session expires after 60 minutes idle on the same device. Mobile sessions can refresh up to twice per 12-hour period.

Login History

View every login, withdrawal and account change in your Account > Security log. Report unfamiliar activity to support immediately.

Data Deletion

You can request permanent account deletion at any time. We remove all personal data within 30 days; game records stay for audit purposes per local law.

Update Your Details

Change your email, phone or linked DANA, OVO, GoPay or QRIS account in Settings without contacting support. Changes are live within seconds.

Download Your Data

Request a complete export of your account data—personal info, game history, deposit and withdrawal records—via the 'Data Request' button in Account Settings.

Your Legal and Data Questions Answered

Real players ask us real things about their accounts, privacy and how we handle information. Here are the answers we give most often.

Your account stays active and all data is preserved as long as you don't request deletion. Even inactive accounts are backed up and protected. You can log in anytime to recover access. If you want your data removed, you must request it formally through Account Settings.

Yes. Go to Account > Wallet, then unlink your current DANA, OVO, GoPay or QRIS account and add a new one. Pending withdrawals must clear before you can swap methods. New payments process through your fresh payment link immediately after it's linked.

No. Your personal details stay with multi88 and our licensed payment processors (DANA, OVO, GoPay and QRIS only). We do not sell or share your data. We may disclose it to law enforcement where local law permits. You can request a full list of third-party recipients anytime.

Game records and transaction logs stay on our servers for seven years after account closure to comply with local accounting regulations. Your personal contact details are deleted within 30 days of closure. You can request early deletion of identifiable information via support.

Report it immediately via live chat or email support. We will freeze your account, review login logs, and help you reset your password. Once secured, we'll review any suspicious transactions. Change your password and enable session notifications in Account Settings going forward.

Yes. Click the 'Request My Data' button in Account > Privacy. We compile your full profile—name, contact details, payment accounts, deposits, withdrawals, game logs and login history—and send it as a downloadable file within 7 business days.

We use cookies to keep you logged in and remember your lobby settings. Your location is detected at login to verify you're in a region where multi88 access is available depends on local law. You can disable cookies in your browser; you'll need to log in again each visit and some features may not work.